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      Customer Success Manager Interview

      Aug 2, 2022
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at interviewstream in Jul 2022

      Interview

      I applied online, then I was asked to use the platform to do the first part of my interview. (it was like a video recording) from there we were to sign up for a time to do an interview on their platform. It took me almost a full week after doing to recordings to be able to schedule an interview as there were never any open timeframes. The interview honestly seemed fake like they just wanted to gain ideas and insight on their company from other CSM's. I had a lot of questions like "what would you change on our platform" and "how do you reduce churn?" They were all about the technics I use. Which normally wouldn't be weird except for the fact I was totally ghosted after the interviewer told me she thought I would be great fit.
      avatar
      interviewstream response
      3y
      Hi, We appreciate your feedback and as a core value believe in being transparent. We received an overwhelming response to our Customer Success Manager posting (which we are incredibly grateful for) and have followed up with any candidate that we spoke to in a live interview at this time. We are currently working to consider all candidates that submitted only an on demand interview for our Customer Success Specialist role and will respond to them as we make decisions about next steps. It is always possible we missed someone in the process, though we tried hard to ensure that was not the case. Please feel free to reach out to us directly if you have not received feedback and we will be more than happy to discuss your digital interview. Thank you again for your interest in the position and our company.