Customer Support Representative applicants have rated the interview process at zyBooks with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Representative roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at zyBooks overall takes an average of 12 days.
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I applied through an employee referral. The process took 1 week. I interviewed at zyBooks in Jan 2021
Interview
Very straight-forward. Asked about what I liked about the company, asked some simple programming debugging questions as we often look at student code, and how I would handle talking with a customer.