Overview

We are seeking an experienced Merchandise Manager to manage beginning to end processes of our merchandise business. This role offers an exciting opportunity to shape the merchandise strategy, enhance supply chain efficiency, and elevate customer experience through innovative category management. The role includes product development, managing the online shop, order fulfillment, and overseeing all aspects of local and international shipping. Position is in house and is a non-exempt full time role.

Duties

• Key responsibilities and accountabilities:

· Manage the day-to-day flow of all aspects of the merchandise process

· Manage Shopify and Shipstation order flow, printing order forms for fill

· Fill all merchandise orders with a high level of accuracy and shipped within 24-48 hours of order time.

· Manage inventory for all items, including accurate counts in online store and on SWT USA Tracking sheet

· Ensure all merchandise items are well stocked/reordered in a timely manner to avoid vacancies in product

· Manage all communications and relationships with all merchandise vendors (new orders, reorders, damages)

· Manage online store including accurate product descriptions, images, customer service inquiries

· Supervise and manage all holiday/temp staff needed for merchandise fulfillment

· Actively work to increase marketing and visibility of US merchandise (Google Ads, Amazon, etc)

· Actively work with Executive Director to create new products and phase out low performing items

· Manage ordering/reordering of all packing supplies needed, postage needs

· Provide back up support to answer phone calls and donor inquiries regarding SWT programs and donations

· Receive email and phone inquiries pertaining to scope of work and respond to inquirer according to SWT USA communication policy

· Support other staff members in tasks as needed

· Provide weekly or periodic updates as directed to Executive Director on task or project progress

· Additional projects and responsibilities as assigned by Executive Director to support current operational volume and new areas of growth.

Interested applicants should send a cover letter and resume. No phone calls please.

Pay: $30.00 - $33.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Work Location: In person