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Burton (NE) Snapshot
Our Core Values
We are skilled.
At Burton, we challenge our employees to always sharpen the saw. We actively seek opportunities to learn, teach, and grow.
We are engaged.
We consistently take focused and intentional action. We go beyond “never be satisfied” — we are constructively dissatisfied — staying curiously skeptical without being cynical. We seek facts and act accordingly with a deep passion for our brand, our industry, and our reputation.
We are willing to serve.
We view all relationships as partnerships—we are either serving the client or serving someone who is serving the client, and that customer is always first.
We do the right thing. Always.
Treat everyone with respect, integrity, and honesty. We understand the foundations of excellent customer service and we practice them daily. We believe in win-win-win, and fully appreciate the value of a solid first impression and a long-term reputation.
We are skilled.
At Burton, we challenge our employees to always sharpen the saw. We actively seek opportunities to learn, teach, and grow.
We are engaged.
We consistently take focused and intentional action. We go beyond “never be satisfied” — we are constructively dissatisfied — staying curiously skeptical without being cynical. We seek facts and act accordingly with a deep passion for our brand, our industry, and our reputation.
We are willing to serve.
We view all relationships as partnerships—we are either serving the client or serving someone who is serving the client, and that customer is always first.
We do the right thing. Always.
Treat everyone with respect, integrity, and honesty. We understand the foundations of excellent customer service and we practice them daily. We believe in win-win-win, and fully appreciate the value of a solid first impression and a long-term reputation.
In 1992, Mark Evans met Burton Friesz, owner of Burton Plumbing which he had started in 1989. At the time Mark was a manufacturer rep selling plumbing supplies.
One night, after a week of travel, Mark came home and was taken aback by how much his baby daughter had grown and changed. At that moment, Mark decided he would be making a change. During his travels he had become very interested in the correct way to run a plumbing business. After discussing ideas with Burton Friesz, they decided to team up. In 1995 they took out a full-page plumbing ad and started in 1996 when the ad was published. They then got to work building the family- and community-centered business that Burton is today.
At that time, customers were billed for time and materials. And customers would always ask “So how long will it take and how much are the parts?”. Mark thought what they were really asking for was the price up-front! Mark felt flat-rate pricing would simplify the process and improve the client experience and there would be no surprises after the work was done. Burton learned quickly that clients appreciated knowing how much things were going to cost before the work started. This is how Burton became the first flat-rate plumbing business with up-front pricing in Omaha.
The quicker Burton grew across Omaha, the more qualified technicians Mark needed to bring onboard. With every single hiring decision, Mark chose service-oriented techs and staff who embodied Burton’s client-first values. As Burton continues to grow, that client service focus remains. Mark truly believes that their above-and-beyond employees are the backbone of Burton’s success.
Burton now employs over 120 of the best service and support professionals in the industry.
Mark and the Burton team are known for putting the client first, completing their work quickly and neatly, and making the best of even the most challenging repair situations. For this they have been voted Best of Omaha 17 years in a row!
One night, after a week of travel, Mark came home and was taken aback by how much his baby daughter had grown and changed. At that moment, Mark decided he would be making a change. During his travels he had become very interested in the correct way to run a plumbing business. After discussing ideas with Burton Friesz, they decided to team up. In 1995 they took out a full-page plumbing ad and started in 1996 when the ad was published. They then got to work building the family- and community-centered business that Burton is today.
At that time, customers were billed for time and materials. And customers would always ask “So how long will it take and how much are the parts?”. Mark thought what they were really asking for was the price up-front! Mark felt flat-rate pricing would simplify the process and improve the client experience and there would be no surprises after the work was done. Burton learned quickly that clients appreciated knowing how much things were going to cost before the work started. This is how Burton became the first flat-rate plumbing business with up-front pricing in Omaha.
The quicker Burton grew across Omaha, the more qualified technicians Mark needed to bring onboard. With every single hiring decision, Mark chose service-oriented techs and staff who embodied Burton’s client-first values. As Burton continues to grow, that client service focus remains. Mark truly believes that their above-and-beyond employees are the backbone of Burton’s success.
Burton now employs over 120 of the best service and support professionals in the industry.
Mark and the Burton team are known for putting the client first, completing their work quickly and neatly, and making the best of even the most challenging repair situations. For this they have been voted Best of Omaha 17 years in a row!
