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Top Review Highlights by Sentiment
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- "The pay is low and they make it even lower by very critically grading your work." (in 16 reviews)
Ratings by Demographics
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- 5.0Mar 27, 2023Freelance TranscriptionistCurrent FreelancerDetroit, MI
A lot of access to work, and a helpful review team.
None. The pay is low when you begin, but gradually advances as you get better and have more access to work.
- 3.0Jul 21, 2023TranscriptionistCurrent Freelancer, more than 1 yearLos Angeles, CA
Willing to hire without prior transcription experience as long as you pass the test Most of the time work was available Editors were nice to work with Work from home, some flexibility with hours
Pay is very low unless you are extremely fast and make no errors. I couldn’t see to get past a certain speed so I was earning only a few dollars per hour.
- 4.0Jul 2, 2023TranscriptionistCurrent Contractor, more than 1 year
Flexible hours, 20-hour turnaround time, a lot of help from supervisors/reviewers usually around the clock, all instructional materials are supplied, friendly and helpful atmosphere. Good job for a newbie.
Very, very, very low pay. This is not a job that will pay your bills. The rate of pay is the same for easy and very difficult audio, even for large focus groups. Sometimes it takes 12 hours to capture a 60-min interview where you end up making $2.00/hr.
- 5.0Feb 11, 2023Independent ContractorCurrent Contractor, more than 3 years
Set your own hours, learn and grow with a team more than willing to help you improve any way they can.
Must be able to handle constructive criticism and genuinely enjoy learning.
- 3.0Jul 4, 2022TranscriptionistFormer Freelancer, more than 3 yearsNew York, NY
They have a good review team that gives you ways to improve on transcripts. Are able to get help on difficult audios from other transcribers. Have good quality audios which are not as difficult to transcribe. Have plenty of work and one they give ample time to complete transcripts.
Need to improve how transcribers receive work because their spreadsheet form of allocating work is a bit complicated for an entry-level transcriber. Their application test has a poor audio quality making it hard to get hired. Each applicant is only allowed to apply once, and if they fail the test they can't apply again.3
- 2.0Apr 1, 2022TranscriptionistCurrent Freelancer, less than 1 year
Flexible - can alter schedule at short notice or decline work. Fully remote. Don’t need to buy anything special to get started. Accepts entry-level employees as long as you pass the test. Senior staff are mostly friendly and helpful.
Pay rate low, very low for difficult to understand audio which takes longer. Not enough to live on, certainly. It’s a second job or pin money. Have to train yourself. Switching between styles can be hard. Workload varies, some days there is no work at all.
- 4.0Nov 21, 2021TranscriptionistCurrent ContractorDuluth, MN
Willing to train people with zero experience Strong online support for workers Helpful resources for those new to this work Work is divided up by a supervisor, rather than a scrambling "first come first serve" that I've heard rumored about dinner transcription work Flexible schedule I'm thinking of it as a paid internship or stepping-stone job
Low pay and inconsistent availability of work.1
- 2.0Sep 29, 2021TransciptionistFormer Contractor, less than 1 year
-Can work from home -Can set your own schedule
-The pay is very bad. Compared to other companies, the rate they offer ($0.45 per audio minute transcribed) is incredibly low. They may explain this by saying that they take new people who may not have transcription experience, but that really doesn’t cut it. It’s the same work, so they should pay a rate that is closer to other transcription services, like $0.75 per audio minute transcribed. -They do not differentiate pay based on poor audio quality or accents that are very difficult to understand. It’s the same rate, no matter what, which is taking advantage of the transcriber. Poor audio and hard to understand accents make the file take much longer to transcribe, so the pay should reflect that. Also, most of the transcriptions for them do not include crutch words, or active listening, so when you are randomly assigned a file that does include those, it will take much longer. Again, the pay should reflect that. -I was told in the beginning that if there was an accent that I just couldn’t understand, that it would be okay to decline the file, because not everyone can deal with every accent. Then, the one and only time I clearly and politely declined, the proofreader on duty tried to push me to do it anyway. That I could deal with, but after I again declined, I saw passive aggressive comments in Slack about “people who put in the work,” implying I wasn’t one of those people. That’s just rude. I had dealt with a lot of other accents, no trouble, and was only declining because I had been told it would be fine. -Some of their proofreaders don’t seem to understand proper grammar and punctuation. I have been told numerous times to change things that were actually correct. I have been told that I was using English spelling, when I was using the American spelling, silly stuff like that. Usually not worth fighting about, so I generally let it go. Also, it seemed like in every other assignment, I would be told that I had misheard something, only to go back and find that the audio was exactly what I had typed. I would always gently point this out, and ask them to tell me what they heard. Only one proofreader actually responded and admitted to making a mistake. It seems like many of the proofreaders are trying to reach a quota of mistakes found, or something like that. Oh, and also, if you are commenting that something is incorrect, you should probably proofread your own comment for spelling errors. -When I was hired, I was told over and over “you only work when you want to.” This was said many, many times. To support this assertion, I was told about an employee who was just coming back after being off for six weeks. I was assured that this sort of thing was no problem. Then I was offered a temporary job, to last eight weeks. I communicated to their scheduling person that if I took this job, I wouldn’t be available for that period of time, and gave them the exact date when I would be available once again. I was then told that since I would be gone during their busiest time, they would have to terminate the contract if I took this job. This is fine, in that it’s their choice to work with, or not work with whomever they want. However, it’s not very smart or reasonable, given what I was told. Why tell me this sort of thing was doable if it really wasn’t? Was that just to get me to accept the job? If they had told me that they couldn’t be sure how much work I would get when I came back, and that they would prioritize the people who had been there the last eight weeks, that would have been fine. Even in regular situations, they don’t guarantee work, so it’s not like they would have been obligated to assign me work over someone else. Also, since they don’t offer benefits (which they are very clear and upfront about) it wouldn’t be a burden, financially or otherwise, to keep me on. They could have said, “Hey we can’t guarantee that you’ll get any work for a while after you come back, but we can keep you on the list, just in case,” and I would have agreed to that. Instead, they decided it made more sense to permanently terminate the contract of a transcriber who had already been trained, and has a good track record of working the desired amount per week, and turning in assignments on time. Seems a bit silly, if you ask me, and it could have been solved with some simple, clear communication. I chose the other job, because in two months, I will make more than I would make in about 7 months at Babbletype.8
- 4.0Nov 22, 2017TranscriberCurrent Contractor, less than 1 year
Transcribers are totally in control of how much they do, and when they choose to do it. You can start signing up for jobs at 6:00 p.m. ET each day, and then those jobs are due at 4:00 p.m. ET the following day. Whenever I've had a problem or a question, someone has gotten back to me within minutes, no matter the time of day or night. I gave "Career Opportunities" one star because it is what it is. "Senior" transcribers have access to more jobs, but I've never had an issue with getting work. Every day that I've logged on, there's been more than enough work to go around. The instructions are detailed and their processes are streamlined. Any job that has "failed" has always been explained to me. I get regular feedback on my work.
The bottom line is, most people don't stick with transcribing long enough to get good at it. The first couple weeks I wasn't crazy about it, and it was taking me forever to finish jobs. I've been there 6 weeks now, and I feel like I have a good handle on things. The pay should be higher for more challenging jobs. It is sort of a sink or swim atmosphere. The instructions are very good and detailed, and I have also gotten a quick response to questions, but there is no hand-holding.7
- 3.0Nov 14, 2015Anonymous EmployeeCurrent Employee, less than 1 year
I appreciate the honesty of this company. They always tell it like it is, no fluff, no bs. They are willing to accept newcomers to the industry with no experience, so long as they do well on their test. I have worked for other companies (like Rev.com) that are unprofessional scams, and Babbletype is not that. They are professional and hands on. Their day time staff is very responsive and helpful.
The pay is very low and the work is not always there. I noticed recently that they over-hire. This causes there to be a lot less work available. It feels unfair, especially if you are willing to dedicate yourself to this company. Also, they should hire a more full-time night person who is available for help. Their current night person is only available for a few short hours per night for questions (when I am already asleep). It would be great if they had a night staff that is just as good as their day staff.4
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Babbletype has an overall rating of 2.7 out of 5, based on over 72 reviews left anonymously by employees. 43% of employees would recommend working at Babbletype to a friend and 39% have a positive outlook for the business. This rating has improved by 11% over the last 12 months.
43% of Babbletype employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Babbletype 3.3 out of 5 for work life balance, 2.9 for culture and values and 2.4 for career opportunities.