BookRenter Reviews | Glassdoor

BookRenter Reviews

12 reviews

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3.3
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Sara Leoni
1 Rating

12 Employee Reviews

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  1. "BookRenter is an exciting and challenging start-up environment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategic Partnerships in San Mateo, CA
    Current Employee - Strategic Partnerships in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookRenter full-time (Less than a year)

    Pros

    lots of learning and the ability to impact the future of the company

    Cons

    high pressure and very high expectations from all levels


  2. Helpful (1)

    "Operations/Finance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Mateo, CA
    Former Employee - Anonymous Employee in San Mateo, CA
    Neutral Outlook
    Disapproves of CEO

    I worked at BookRenter full-time (More than a year)

    Pros

    Passionate people, driven and really unified around the mission to make higher education more affordable for all. Great feeling about working for a company that's making a difference. Also a very high focus on customer satisfaction and going the extra mile on service. Used book inventory pricing, buy back etc really stacked against the student and Bookrenter turns that tide around saving students thousands of dollars over 4 years.

    Cons

    Business model is tough, growth threatened by Amazon rentals and this is a nearly impossible inventory management problem. Pricing is dynamic which seemed cool at first but can't get a handle on being competitive or not, some customers complain of prices changing every day.

    Advice to Management

    To be frank former CEO was a negative influence, particularly at Director level and below. People go out of their way to avoid him and he has a very negative motivational method which just doesn't work for most people. There's a fair dose of public humiliation but lack of communication in advance to avoid surprises or given better direction in the first place to avoid that kind of situation.


  3. "Great company and business model, but engg is rather weak"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Mateo, CA
    Current Employee - Manager in San Mateo, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at BookRenter full-time (More than 3 years)

    Pros

    Some real smart people in exec team. Good solid business model. Rent textbooks, optimize rental prices, manage inventory tightly, look at the numbers.

    Cons

    Engineering plays too many political games. Hoarding information and giving people run-arounds is completely orthogonal to a fast-paced startup.

    Advice to Management

    Read Brooks' Mythical Man Month and dont hire indiscriminately


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  5. "Call center turned sweatshop"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Mateo, CA
    Former Employee - Customer Service Representative in San Mateo, CA
    Doesn't Recommend

    I worked at BookRenter full-time (More than a year)

    Pros

    The only pro's I can provide is the free snacks they give everyday.

    Cons

    The call center environment has gone downhill. A lot of employees have left because of management. It use to be a diverse environment, however once management changed they only started hiring asians. As with all call center there is a high turn over rate, and they give the temp agencies a hard time about the temps they send over. It is basically like a sweat shop you have to produce and produce for very little money, and during peak seasons you get no time off.

    Advice to Management

    I would suggest that the management contribute more time to train their employees. Also, learn to care about the quality of the work instead of the quanity of tickets done.


  6. "Fantastic place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    Recommends

    Pros

    Excellent working environment and fantastic management team. If you are looking for a startup with vibrant energy among team members then BookRenter is the place to work.

    Cons

    Like most typical startup, you'll find issues within the organization where they can improve. Maybe better process and execution and more cross check balance within different organizations

    Advice to Management

    Continue to work hard and more praises to hard working team members


  7. "Good Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    Recommends

    Pros

    BookRenter is a good place if you like a fast paced work environment and can play well with others. The management team runs the company well. People respect each other, and the teamwork is pretty good. Generally good vibe, and a very strong mission.

    Cons

    All the same cons there are normally associated with a growth stage company - work life balance is tricky and you always feel behind.

    Advice to Management

    Keep it up. Keep supporting and promoting good people. As the company grows, keep the cuture fresh. BookRenter isn't too terribly political as a management culture - work hard to keep it that way.


  8. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people. Great location. Doing good for the world. Good mission.

    Cons

    Books are tough. Economics are terrible. Business model is questionable.

    Advice to Management

    Lighten up!


  9. "Supervisor"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Easy work. Part time full time available. Young staff. Short lunch.

    Cons

    Redundant work. Lack of knowledge among staff. Heavy turnaround. Bad work environment

    Advice to Management

    Quit


  10. Helpful (2)

    "People make all the difference"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Worked with some great people at the "lower," operating levels. Lots of hard workers and people with great personalities.

    Cons

    Upper management has their heads in the clouds. Poor leadership and out of touch with reality of how work gets done. Most are concerned about their title and reputation rather than the business as a whole or the people working for them.

    Advice to Management

    Be humble


  11. Helpful (2)

    "Corporate structure and politics behind the "Start up" name"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at BookRenter full-time (More than a year)

    Pros

    - Really passionate people who care about the customer both B2B and B2C
    - Solid product, great engineers and product manager
    - Savings students money and helping bookstores regain market share in today's cut throat retail world

    Cons

    - outrageous amounts of politics for company with 100 people
    - very little transparency, execs don't care to trickle down messaging to employees
    - paying employees below industry rate, if you're not an executive, prepare to be low balled
    - heavy on executes and not enough people to execute

    When Bookrenter changed its name to Rafter, the startup culture went with it. Execs care more about their wallets than their employees. All start ups have to do more with less but when you skim on your team while throwing lavish parties, it sends the wrong message.

    Advice to Management

    - treat your employees better, if you want to retain people, pay them an industry wage
    - stop making reactive decision and communicate before executing


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