CalOptima Reviews | Glassdoor

CalOptima Reviews

Updated December 8, 2018
54 reviews

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3.1
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CalOptima CEO Michael Schrader
Michael Schrader
18 Ratings

Employee Reviews

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Pros
  • "Great benefits such as pension and for long term is a company you would like to work for" (in 8 reviews)

  • "Work/life balance good opportunities for growth" (in 4 reviews)

Cons
  • "When the truth is CalIptima has had some amazing HR people over the years" (in 4 reviews)

  • "The Legal Team/Leaders say they are looking into the complaints, but does nothing with the them" (in 4 reviews)

More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CalOptima full-time

    Pros

    people, benefits, location, flexibility, retirement plan

    Cons

    private agency, a lot of employees,


  2. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orange, CA
    Current Employee - Anonymous Employee in Orange, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CalOptima full-time (More than 3 years)

    Pros

    Great company, benefits. Customer Service Department management are great to work with. They really care about their employees and members and tries to maintain a positive work environment.

    Cons

    Some departments tries to do minimal work.

    Advice to Management

    You guys are the best group of leaders I ever worked with.

  3. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Orange, CA
    Current Employee - Manager in Orange, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CalOptima full-time (More than 3 years)

    Pros

    Great people working for the good of OC community.

    Cons

    Low salaries, not competative. old school in operations.

    Advice to Management

    do market analasis for all employees, not just for CEO, CFO, COO, and Chief Legal Council.


  4. Helpful (1)

    "Experience depends on Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CalOptima (More than 3 years)

    Pros

    Good amount of holidays/days off.

    Cons

    If you are the same ethnicity as your supervisor/manager, then you can get away with ANYTHING (surf the web/Amazon/ESPN all day). Provider offices and other departments can document how rude you are and difficult to work with, and if you are the same ethnicity, you get away with it. The department I am currently in has had 100% turnover in the span of two years, and CalOptima has done nothing about the supervisor/manager/director. On the other hand, some departments haven't had a job opening in over 3 years because their supervisor/manager/director are awesome! Still, I would not recommend CalOptima.

    Advice to Management

    You know what's going on and CHOOSE to do nothing about it. The BOD should be ashamed of you. Do Your Job! Our members deserve better and the taxpayers deserve better stewards of their money.


  5. "Data Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Orange, CA
    Current Employee - Data Analyst in Orange, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CalOptima full-time (More than 5 years)

    Pros

    Work/life balance good opportunities for growth

    Cons

    Salaries are not competitive, organization is non profit

    Advice to Management

    No advice for management that I can think of right now


  6. "Program Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Assistant in Orange, CA
    Current Employee - Program Assistant in Orange, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CalOptima full-time (More than 3 years)

    Pros

    CalOptima provided a great work and life balance. The people are wonderful and enjoy working with the community we serve.

    Cons

    Challenging at times because of the community we serve.


  7. Helpful (1)

    "Supervisor case manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Stability, benefits, retirement, seniority, diversed

    Cons

    New environment, new culture, field work and office alternates , new challenges, and dealing with large scale of employees

    Advice to Management

    Patience to new employees

  8. Helpful (1)

    "Good employer but OC cost of living is too high"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Orange, CA
    Former Employee - Claims Adjuster in Orange, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CalOptima full-time (More than a year)

    Pros

    Good reasons are great employees to work with, supportive management, good benefits.

    Cons

    Cost of living in OC was just too high for us.


  9. Helpful (6)

    "Listen up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CalOptima full-time (More than 3 years)

    Pros

    Benefits and mission to help the OC community.

    Cons

    Status quo employees outplay because they don't ruffle feathers; they keep their heads down and don't question unethical decisions. These employees don't bring new or creative ideas. They hang out until they reach the 5-year vesting for pension.

    Inner circle employees or yes people outlast because they know someone in a higher level management position, and the inner circle employees are promoted to be the eyes and ears for the higher level management who will do the dirty work and push agendas that are not ethical.
    Management hires people to fill in skills gaps instead of managing non-performing people out because they're in the inner circle.

    Chief execuitves outwit the Board of Directors, the members of the community, and government. Legal is the puppet master running CalOptima; they have so much power with ZERO oversight and accountability; they have been heard saying employees are there to cause problems. Legal should not get involved in every aspect of the business nor have that much power. Legal makes decisions and when it causes the company to spend more money or have a bad reputation, legal washes their hands and says they only provided guidance to the business owner, and the business owner was the one that signed off on the decision to move forward, BUT unbeknownst to outsiders, the legal team tells the business owners what to do or else there will be consequences (e.g., bullying, hostile work environment, or retaliation). The top execuitve is nice, but is a pushover - only listens to legal - while the second executive promoted up through the ranks and can't make any decisions without legal. These people are all concerned with their own pay. They spend their time trying to make the Board and government officials happy, and they spend their time covering up their bad decisions and finding a scapegoat. There are numerous employee complaints and when it gets to these people, the complaints are swept under the rug without doing a thorough investigation.

    Has anyone asked why the top HR position is open again? Is it because HR people are ethical, and you only want a "yes" person to do the dirty work?

    Good hardworking employees last about a year or so, and leave because they're not challenged, there isn't enough work to keep them busy or engaged, or they have been asked to do something unethical and couldn't complete the request and/or they sense they're the scapegoat for certain projects.

    Advice to Management

    Chief executives have always said "gift of public funds", but you spend so much money on unnecessary promotions and hires. If you have 2 to 3 competent/skilled employees, they can do the job of 5 to 6 non-performing employees. Also, bring an outside consultant firm to evaluate duplicate work or implement the LEAN methodology; this would save the company money.

    Treat employees as people and with respect. Stop thinking of them as problems, expendable or a number.

    The head of HR should be the executives' advisor when it comes to employment and policy related issues. They should be respected as they are there to protect management, the employee, and the company.

    Change the culture, and stop the hostile work environment, bullying and retaliation. If things don't change, there will come a time when employees gather and request for union representation.

    Consider eliminating the legal department and go with an outside firm that is professional and ethical. They can provide a thorough investigation, and provide a professional resolution.


  10. Helpful (10)

    "Don’t work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CalOptima full-time

    Pros

    The employees are the best ever! Great benefits.

    Cons

    The Leaders of this company are running this company into the ground. The Board of Directirs need to wake up and take control of this organization before it’s too late. The CEO has no involvement in running this company. The only thing he cares about is keeping the board happy by manipulating facts and hiding the horrible things that are going on here. Legal calls all of the shots and controls the CEO and COO’s every move! The Legal Team is supposed to be a neutral, unbiased resource that makes decisions based on facts when they are in fact the most biased people in the company. The COO has no idea what she is doing and needs the Legal Team to make all of her decisions for her. Employees and terminated employees have filed harassment, retaliation, bullying, hostile work environment complaints against the COO and the Legal Team and the complaints are never investigated. The Legal Team/Leaders say they are looking into the complaints, but does nothing with the them. They make decisions on those complaints without investigating or considering the facts. The Human Resources Depatment has the worst turnover in the company because of the COO and Legal. Everyone in the company blames Human Resources for how screwed up everything is. When the truth is CalIptima has had some amazing HR people over the years. They are asked to do unethical things, they are instructed to carry out decisions that are not legal or compliant with labor laws. If they do not allow themselves to be puppets and they actually stand up for themselves, they either quit or are fired and paid to keep quiet. The Executive Team has no respect for many of the C Levels. There is no consistency with how the business is run and money is thrown around loosely to give large bonuses and increase to the higher ups and people who don’t deserve it. Decisions to promote or give increases are made based on popularity and not based on production and quality of work. The lower level employees are undervalued and treated as if they don’t matter. This place has the worst reputation for how they treat employees. Countless public dollars are wasted each day. Employees are encouraged to report fraud waste and abuse, but if you do you will be retaliated against and fired! The COO recently used her power to bully several employees into signing an agreement to pay back money they should not have owed. The list goes on and on!

    Advice to Management

    Do an employee survey to see how the employees feel. The board needs to get involved and investigate the top two Legal team members and the COO. How they treat people, poor decisions that are made and laws that are broken under their direction.