I worked at CardsDirect, LLC full-time (More than 3 years)
Excellent Place to Work. I would say this is "Best Company in all of Dallas". It's a family owned business, and CEO treats everyone with utmost of respect and is very calm demeanor while highly efficient. These values of respect and trust of each employee, while listening to each person individually is second to none. This company also goes out of its way to make it's customers happy.
There is nothing negative I can think of at this company, even if i tried to think of a negative.
I worked at CardsDirect, LLC full-time (Less than a year)
-Occasional snacks provided but beverages are always stocked.
-During the "Busy Season" plenty of opportunity for OT.
-Owner of the company (Ward) is a kind gentleman and is the most accessible manger in the office.
-General Manager only has time to listen to a handful of employees, while the rest are treated like peons. If you are not a department head she doesn't have time for you.
-Rules don't apply to everyone in the office. Certain departments are free to do what they want, when they want. The others are ridden hard and scrutinized for taking breaks and making a single mistake. There is a lot of preferential treatment to the "longer tenured" employees instead of equal treatment all around.
-New management doesn't fit well with the team dynamic, she is a micro manager that sets strict rules and doesn't follow them herself (always late) nor can she do the job she is the manager of.
-The workload is very unbalanced and the pay is not competitive.
-During the "off-season" which is three quarters of the year (Jan thru Sept) there is next to nothing to do. Days are slower than watching paint dry.
-On the flip side the "Busy season" is extremely busy and the office is overrun by temporary employees that are for the most part not equipped with experience nor skill set needed for the job. This Makes the workload for the permanent employees extra heavy.
-No structure in the management team. Every customer service representative and graphic production artist is given the title of "supervisor" making the chain of command confusing and a hassle to go through.
-Little to no room for advancement/growth.
I worked at CardsDirect, LLC as a contractor (Less than a year)
Good ERP software, very smooth production line, free soft drinks and coffee, no dress code.
Old computers and slow internet delayed some production time. Micro Management.
CardsDirect provides a great, safe work environment with a lot of flexibility. The entire team is often asked for our input and feedback on issues. The company is motivated to succeed and management is honest and seems to care about its employees. Benefits are also very good for a small company.
Departments could do a better job working together. This is not really a fault of the company, but their industry is very seasonal so there are very busy and slower times of the year.
For a small company, they do have a decent benefits package. It is nice to be able to wear business casual clothing or casual clothing to work. (Jeans are ok.) The customer service manager is clued in to employee issues and really tries to do a good job and take care of those under her. In face, while the customer service employees are paid the least in the company, they are the best cared for.
There is an attitude of passive aggressiveness that starts from the top management and works its way down the ladder. Decisions are not made from looking at facts and metrics, they are made because one of the management "feels" this is the best way to go. I think the most frustrating thing was, the management often shifted gears on a daily basis based upon how they felt for the day. Also, the top management had their hands in everyone's pot instead of allowing the people they hired to do their job.
Advice to Management
Let the paid professionals you hired advise you. Get out of their way, let them do their job and trust they know what they are doing. You can't do everything.
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