Custom Sounds Reviews | Glassdoor

Custom Sounds Reviews

8 reviews

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2.2
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Mike Cofield
7 Ratings

Employee Reviews

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  1. "Great company with awesome incentives"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in San Antonio, TX
    Former Employee - Sales Representative in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Awesome people to work with who are driven and committed to making Custom Sounds a staple in auto enthusiasts lives.

    Cons

    Not many downsides to working at CS, I would say the closest thing would managing and keeping clients


  2. "Under staffed and under paid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales, Store Manager in Austin, TX
    Current Employee - Sales, Store Manager in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Custom Sounds full-time (More than a year)

    Pros

    The best part about working here is all the great people you will meet who walk through the door, depending on the store. Employee discounts are superb and are worth mentioning. There is an upper level manager that makes this job fantastic, if he were to ever leave, then most of the sales and managers would most likely stop working there or move on to something else.

    Cons

    There are many cons to working here, so I will summarize.
    Pay-Of course, this is why you work. I will break down the entire pay schedule for salesmen. You have a "guarantee", which you will be paid no matter what. Usually under 2,000 a month. You make anywhere from 5%(you should be asking for more) and up of sales PLUS spiffs. Not everything is spiffed, just certain items they usually want to remove from inventory. On a typical month, if you are selling the right items, you could make between 100(easy) to 600(harder) in spiffs. There are a lot of variables on your sales commission, but you'll most likely make between 1000-2000 in commission( assuming most of it you make full commission, i.e. Not selling less than they want to, or price matching) plus your possibly few hundred dollars in spiffs. A good salesperson on a decent month at a good store can make around 2000-2500 a month. Any more than that and you are an amazing salesperson.
    So here's the breakdown for the hours:
    You must work 5 days a week, from 930-730. You'll usually work a little later than that in order to take care of your customers. Also, you have a sales meeting at 830 on Saturday normally. You could average around 50-55 hours a week easy. If you are a good sales person and make 2500 a month and work 55 hours a week. Hourly pay is as follows:

    $11.36 an hour

    However, that's if you consider 55 hours a normal workweek. The government considers 40 hours a normal workweek plus 15 hours overtime. That brings your hourly pay down to:

    $10 dollars an hour.

    I am trying to be unbiased in this review and give you as much facts as I can. You must remember that these hourly rates are for a good salesperson working at a good store on a decent month. The hourly rate can go down to closer to:

    $6.50 an hour to $7.50 an hour depending on what your guaranteed is. Either way, you are under the federal poverty level of $24,300 dollars a month for a family of four and you work 55 hours a week.

    Advice to Management

    I have seen good employees leave because they are not willing to give them a well deserved raise. In addition, scraping the bottom of the barrel for employees because of the low pay is not an effective business strategy as Walmart has discovered.

  3. "Never work here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    there are none coming from ex employee ook past all job postings or even going into store

    Cons

    They treat you a like a child always trying to make you dream big cause " Sky is the Limit" , yet they render your sales ability by having so many sales every year even its a small sales its hard to tell how much your making. They claim it is full commission but you calculate you'll make a lot more then what you get. Plan on never having time to see family or friends even if they are on their death bed or sick and in the hospital for you will be penalized or come back jobless although you have sick days. The amount of hours is not worth it get an hourly job make the overtime and you can make more then this place. They will ask you to attend unpaid mandatory training's during and after business hours claiming they are for your own good. Lets not forget that you will have get used to sounding like starbucks and greeting everyone or thing that walks thru the front door and if not done right they will ban you from the sales floor until you can get it right or even send you home for the day. DO NOT WORK HERE MAYBE IF YOUR IN HIGH SCHOOL AND NO BILLS OR EXPERIENCE.

    Advice to Management

    respect that people have lives especially the ones who are game changers


  4. "Baaaaad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Custom Sounds full-time (More than a year)

    Pros

    Good for the first month

    Cons

    Goes downhill after that
    Managers suck

    Advice to Management

    Actually care about your employees. Pay your employees right.


  5. "Cool job. Starts awesome. But, it actually kinda sucks."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Salesman, Store Manager in Austin, TX
    Current Employee - Salesman, Store Manager in Austin, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Custom Sounds full-time (More than a year)

    Pros

    Good discounts on the products, decent pay if you're at a good store, good people to work with, and if you like car audio, this is a great field to be in. And they always seem to be hiring.

    Cons

    Hours to pay ratio.

    I work 10-12 hours a day, 6 days a week, and only make $1000/ a month (thats about $4-5 per hour). AND I'm a MANAGER!

    All the employees start out at the Burnet store and get a good amount of sales equaling decent pay, and sometimes they move you to the other stores that have pretty ok amount of sales also.
    BUT the Fiesta store is the worst. The location and clientele is not very good; customers that just want to come in and look or try to get things for dirt cheap. This store never meets it's goals, not even during christmas season.

    The pay is salaried ($1200 for salesman and $1500 for managers net pay. After taxes and insurance, its more like $800 for salesmen and $1000 for mangers) so it wont change no matter how many hours you work for the installs you have to stay for.
    And if you don't meet your goal, you don't get your commission (Hence the people just wanting to look (No sales= goal not met) and the long hours for the store hours and installs).
    And from what i hear is that if you don't make at least half of your goal, you actually OWE the company money and they take it from your check.

    So, if it's just you needing to work, then it's not that bad. But if you have a family or even just have to pay rent and car payments and other regular bills, probably not a good idea.

    Advice to Management

    Know who the good employees are. Treat them that way.


  6. "Good place to learn, but you'll put it lots of hours..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Installer in Austin, TX
    Former Employee - Installer in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Custom Sounds full-time (More than a year)

    Pros

    Great place to gain experience, learn & hone customization skills

    Cons

    Per-hour pay may end up be less than if you were working install at a box store like Fry's or Best Buy. Expect to not have a life during Texas Heat Wave. No manufacturer discounts (accommodations) for employees.

    Advice to Management

    Pay employees labor commission for board work; if business is slow, let excess installers leave work / be on-call.


  7. "All about how much you can make and how much they can take."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You get good discounts on personal car audio purchases. You get to attend car shows for free. You get to be part of a fast growing industry.

    Cons

    It's all about the dollar for them, and they are always penalizing you financially for not making unreasonable expectations. They take away your spiff commissions for the most ridiculous reasons. They will decide they are having a "sale" and you're required to work and call it a "commission only day", you'll make like 3% for every sale(that's .03 for every dollar). Overall if you want to be treated unfairly, be required to work crazy amount of hours, and make this place your life, constantly have them use any reason not to pay you for something, get screamed at (literally screamed at, pounding fist screaming), then this is the place for you.

    Advice to Management

    Money doesn't buy class, no matter how much you throw at it. Earn respect instead of demanding that it be given to you.

  8. "If you really like car audio, you may like this."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Austin, TX
    Former Employee - Store Manager in Austin, TX

    Pros

    Your pay is dependent on your performance. As either sales or install you are paid on commission. So if you work really hard and get a lot done and do good in sales then you can make good money.

    Cons

    Working on commission can be difficult when regardless of your ability to sell, business just doesn't supply enough customers to make a decent living. Gets redundant very quickly. As a manager you are often short staffed and overworked. I found myself many times without a sales team and left to run the entire store and do all the sales myself. Hours are also not always consistent. I was big with customer service and stayed late on quite a few occasions to get a job done after hours which I was not getting paid any extra for.

    Advice to Management

    Keep your Sales floor staffed and reward those employees who stand out.