1Password is not the same as it was - Customer Success Manager 1Password Employee Review

- Awesome founders when they were involved in the day-to-day - Great benefits

- Lost a lot of what made this place special during the scale up from 100-1000 employees - Hired a ton of outside leadership which ultimately resulted in a culture shift and many of the people who worked there the longest leaving

Exceptional Peer Network: The individual contributors (ICs) are incredibly collaborative and supportive, making the day-to-day work environment rewarding. Engaging Client Interactions: While customer accounts can initially be low-engagement, it allows for creative outreach strategies. Once connected, clients are great to work with and conversations are highly valuable. Exciting Industry Segment: Working in cybersecurity right now is highly motivating as the company tackles highly relevant, real-world problems driven by rapid AI advancements.

Leadership and Execution Gaps: Despite the company's massive market potential, high-level leadership struggles with effective operational execution, and systemic issues rarely get resolved. Ineffective Enablement Support: Despite having a large, robust internal enablement team, customer-facing teams suffer from a severe lack of practical, actionable support. Furthermore, high-level sales leadership struggles to drive effective revenue execution. Subjective Promotion Standards: Career advancement feels heavily driven by internal politics and "vibes" rather than objective performance data or merit-based metrics. Culture of Forced Positivity: There is a top-down expectation of compliance and toxic positivity. Constructive criticism or highlighting systemic challenges is often discouraged or penalized, rather than welcomed as a tool for improvement. Unclear Long-Term Outlook: Because of organizational inertia and a struggle to support the teams that actively nurture revenue, the future trajectory of the company feels uncertain.