Chaotic GTM Team - GTM 1Password Employee Review

1.0
Jul 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits, fully remote, and a leader in their space.

Cons

As far as the GTM team goes, it's extremely chaotic. A very small percentage Customer Success, Account Managers, Account Executives, and SDRs hit quota. It's the lowest I've seen in any tech company. Which means you won't be making much if you're not one of the few who hit quota. The people leading these teams are under pressure from above and don't push back, so it falls down the the rest of us. The only people who aren't stressed are those who climbed the social ladder and became close friends with management. I understand nepotism exists at every company, but it's VERY apparent here. Career progression is also a joke. They'll add 'senior' in front of your title if you don't complain and put on a fake smile so you think you're progressing and so you don't ask about career progression. Teams have goals that are at odds with other teams which creates a lot of friction. Overall, morale has taken a huge hit and people can't even fake it anymore. The culture is a joke as it's very fake and this is something that's apparent to everyone. A number of people have been let go, not because they didn't hit quota, but because they spoke out and voicing their opinions. Opinions that frankly the majority of us shared.

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1Password Response
1y
Hi there, We appreciate you taking the time to voice your concerns here. We're really sorry to read that your experience at 1Password has been negative. We hope we can partner to solve some of the challenges you've detailed, and if you want to connect with your HRBP, we can schedule a time to continue the conversation and partner together on some solutions. - The People Team

Explore other reviews about 1Password

5.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

- Awesome founders when they were involved in the day-to-day - Great benefits

Cons

- Lost a lot of what made this place special during the scale up from 100-1000 employees - Hired a ton of outside leadership which ultimately resulted in a culture shift and many of the people who worked there the longest leaving

1
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1Password Response
2mo
Hi there, Thank you for taking the time to share your experience and feedback about our culture. Take care, – The People Team
1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Exceptional Peer Network: The individual contributors (ICs) are incredibly collaborative and supportive, making the day-to-day work environment rewarding. Engaging Client Interactions: While customer accounts can initially be low-engagement, it allows for creative outreach strategies. Once connected, clients are great to work with and conversations are highly valuable. Exciting Industry Segment: Working in cybersecurity right now is highly motivating as the company tackles highly relevant, real-world problems driven by rapid AI advancements.

Cons

Leadership and Execution Gaps: Despite the company's massive market potential, high-level leadership struggles with effective operational execution, and systemic issues rarely get resolved. Ineffective Enablement Support: Despite having a large, robust internal enablement team, customer-facing teams suffer from a severe lack of practical, actionable support. Furthermore, high-level sales leadership struggles to drive effective revenue execution. Subjective Promotion Standards: Career advancement feels heavily driven by internal politics and "vibes" rather than objective performance data or merit-based metrics. Culture of Forced Positivity: There is a top-down expectation of compliance and toxic positivity. Constructive criticism or highlighting systemic challenges is often discouraged or penalized, rather than welcomed as a tool for improvement. Unclear Long-Term Outlook: Because of organizational inertia and a struggle to support the teams that actively nurture revenue, the future trajectory of the company feels uncertain.

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