It was good for a while - Tier I Customer Service 2Wire Employee Review

Computers were never cleaned at all and the dust build up caused one of them to start smoking one time which was hilarious, The systems were crap and every time we built up a call queue we would all watch the board till the phones crashed, the backup generator was a joke when we lost power, and finally but probably the worst is that when pace bought them they went from being a technical support to being a guy that asks the customer questions on his screen and clicks a response to either send a tech or have the customer fix the service by unplugging it.