Pros
Free coffee, friendly fellow baristas and customers
Cons
The corporate office opened more stores than they can support, and make increasingly greedy decisions based on that. They expect baristas to take many photos for social media, sell a large amount of the (extremely overpriced) specialty espresso, push coffee bags, and beg customers for positive reviews. Sales are seen as the sole responsibility of the individual barista, and they encourage you to use manipulative phrasing and not reveal the price. If you don’t reach the impossible sales goals, which no one ever does, they eventually start threatening you with write ups and act increasingly rude. They have high employee turnover because no employee ever reaches their impossible sales goals, and then gets bullied for it. Also, the prices are shockingly high to being paying employees minimum wage.