Not a great company to work for - Sales Associate ADT Employee Review

1.0
Oct 6, 2025
Recommend
CEO approval
Business Outlook

Pros

There are some pros such as relaxed dress attire, cool people etc

Cons

The company itself is just very focused on numbers and nothing else. It’s simply a corporate giant swallowing up everything in its path. They don’t care about employees or customers. They will micromanage you to death. And everything is your fault, if someone couldn’t afford the system, it’s somehow your fault. You should have presented it better, maybe they do have money but you didn’t sell them. This company will discount a whole system down to 100 bucks to get a sale from someone who has no money, and they’ll still tell you that. If a call drops, it’s your fault. Your numbers are everything, if someone calls ADT thinking they’re calling AT&T, it will still count against your sales numbers. They’ll say well you could have still sold it. It’s very pushy, and the training is horrendous. In fact just about everything learned in training is not even the job, you basically relearn everything after training. They have commission structures that essentially will move the goal post as often as possible, every call that’s not a sale counts against you no matter what. If a call drops, it counts against you. If the customer called the wrong number, it still counts against you. You’re constantly fighting to hit the numbers for bonuses and it feels almost impossible when you are hit by things out of your control. ADT is a joke.

Explore other reviews about ADT

5.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance People Trust

Cons

Mid pay Highly agile company can create lots of necessary changes

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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