Best Life Lesson... EVER! - Sales ADT Employee Review

1.0
Oct 5, 2011
Recommend
CEO approval
Business Outlook

Pros

If you need a job while you wait for an opening at the local deli... this is the place for you!

Cons

ZERO concern nor focus on customer service at the branch level. Virtually no training. Training that was held was sub-standard. No support to new employees during the estimating, proposal and quoting phases of the sales process. Company prides itself on having a "Tribal Learning Process" which is ludicrous as Senior sales personnel are focused solely on their own sales, Which given the environment they HAVE to be. Major communication disconnects between Sales, Administrative, Purchasing and Installation Departments. Petty and immature personality conflicts between managers which negatively impact the sales and service process on ALL levels... (absolutely disgusting displays in a "professional" environment)

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5.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance People Trust

Cons

Mid pay Highly agile company can create lots of necessary changes

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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