Residential Sales - Residential Sales Representative ADT Employee Review

3.0
Jun 2, 2017
Recommend
CEO approval
Business Outlook

Pros

As an outdoor sales person, your hours are mostly your own. There may be some mandatory meetings depending on your team, but for the most part you can make your own schedule. The commission percentage was pretty decent and uncapped, and the training salary was also a nice touch. You do get some company provided sales appointments. If you are not closing sales, I think they start giving you fewer leads but I'm not sure. The team I was a part of also liked to do some group sales activities where we would go to neighborhoods together. This was nice as someone who was new to sales and slightly intimidated about knocking on random doors. I got the impression that sales is kind of a revolving door of new staff, but there was still a very friendly and comfortable atmosphere. Training for sales was top notch. We spent a long weekend near headquarters in Florida. All costs were included, so I had a free flight, free hotel room at a nice hotel, lunch and dinner provided during training, and then per diem for dinner. I knew nothing about sales prior to taking this job, and felt very adequately prepared to do it after leaving the training seminars.

Cons

When the training salary runs out, you're completely reliant on commission so you'll need to have really mastered sales by that point. I think it lasts for 3 months or so, and it gets smaller each paycheck with the assumption that you are now making more and more in commission. The salary that you are quoted in the interview/your hiring paperwork is based on the assumption that you always meet the minimum quota for the month. The sales appointments that are set up through the company are not always the best. There were several times I would drive out only to not have any products in the portfolio of offerings that matched the customer's needs. My territory was huge, and it seemed like every appointment I got was way out in the middle of nowhere. At times it did not feel like the expenses involved in driving out to the appointments were worth the commission on the sale. At the time I was there, you also had to compete with online sales, phone sales, and authorized dealers - all of whom were typically able to offer a better deal than you.

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5.0
Feb 6, 2026
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Pros

Great pay and love my managers

Cons

Nothing the work is easy and great

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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