Company struggling, sales reps overextended and undercompesated - Small Business Sales ADT Employee Review

1.0
Feb 16, 2018
Recommend
CEO approval
Business Outlook

Pros

- Excellent brand recognition, reliable products being sold. - Great first sales job (micromanaged daily tasks means you will learn the ADT way to sell, no exceptions) - Commission only sales job (which USED to be a huge plus, but see below to view all the other tasks given to these sales reps which do not convert to $$ in your pocket)

Cons

- Corporate controlled bidding process rarely allows the sales reps to remain competitive within the alarm space. - Company focusing more on sales over the phone, this means you often will be prospecting in the field and find a location was already sold over the phone before you arrive. - **You will even find that resale sites have been sold over the phone before you even see them disconnect from service internally. You can't win. - Competition from outside companies, as well as internal ADT phone sales, and independent ADT branded dealers. It's a lose/lose for anyone selling w ADT - Sales directives come from middle management, (not your direct manager) and regions as a whole are in steep decline. Those on the ground have no say in how to manage their territory. - Because ADT is such a large organization, you will not have the latest products or tech available. You will have what came out 1-2 years ago because that's how long it takes to approve a product for the company to sell. - With DIY alarm products becoming much better and more affordable, I don't foresee ADT to be able to compete. - Technicians have been jumping ship as well, leading to longer waits for install openings.

Explore other reviews about ADT

5.0
Jan 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great product and Name. Comp plan is good. Office is nice. Upper management that reports to same office is an incredible perk.

Cons

penny pinching as a company. quality of leads are down. quantity of leads are down.

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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