Just a job. - Customer Care Specialist ADT Employee Review

2.0
Sep 12, 2012
Recommend
CEO approval
Business Outlook

Pros

Great benefits/bonus, great starting pay for the duties of the job, good PTO/Vacation Time available to use right out of training, and depending on the position you stay in there's little to no stress.

Cons

Job can be downright boring at times, wacky attendance policy, hit and miss with QA evaluations, little to no advancement, scheduling can be a hassle depending on department, same thing over and over again.

Explore other reviews about ADT

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

great opportunities for appointments to see

Cons

travel around the entire state

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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