Takes a special type of person to work in sales at ADT - Residential Resale Representative ADT Employee Review

3.0
Jan 9, 2013
Recommend
CEO approval
Business Outlook

Pros

*Ipad provided, phone allowance, car allowance *"model sales call" can help you in general professionally *Stable company controls the market

Cons

*Terrible leads when cold calling(100 calls expected daily) potential customers where either already customers, angry about previous service, or WRONG NUMBER. Out of 100 calls you might get 2 appointments and 1 of those was either a no show or a cancel. *Management does not care that leads are poor they just want you to call, no attempts made to improve the quality of leads *Lots of driving- 30-50 miles for one appointment was normal *Lots of cancelled appointments that were not discovered until you are sitting in front of the customers home. *Multiple software systems(3-4) to navigate prior to sales calls *50-100 cold call door knocks expected daily *After first 3 months 100% commission *Outside of the 1 week corporate training, training by manager is spotty at best. To be honest it depends on the manager. *VERY HIGH TURNOVER

Explore other reviews about ADT

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing Culture Great Benefits Package Multiple work locations including Work From Home

Cons

Call Center environment isn't for everyone Attendance policy is strict Work shifts may not be your first preference

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ADT Response
1d
We appreciate you taking the time to share your experience as a Sales Training Manager in Indianapolis, Indiana. It’s great to hear you’ve found value in the benefits, flexibility, and overall culture, as well as the collaboration across teams. We’re proud to foster an environment where people feel supported and empowered to grow. Thank you for the impact you’re making to help shape the future at ADT.
5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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