Trying to be customer obsessed - should begin at the employee level - Anonymous employee ADT Employee Review

1.0
Jul 31, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hmmmmmm....... Can't think of even ONE pro

Cons

Very much a 'boys club'. The only reason you are beginning to see more diversity (minorities and women in senior level roles) is that it was to be seen in a more positive light when the company went public. Many of the male managers who have been with the company for a long period of time are rude and disrespectful. There is Al's a lot of patting each other on the back and taking credit for the work of staff with lower job titles.

Explore other reviews about ADT

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing Culture Great Benefits Package Multiple work locations including Work From Home

Cons

Call Center environment isn't for everyone Attendance policy is strict Work shifts may not be your first preference

avatar
ADT Response
4d
We appreciate you taking the time to share your experience as a Sales Training Manager in Indianapolis, Indiana. It’s great to hear you’ve found value in the benefits, flexibility, and overall culture, as well as the collaboration across teams. We’re proud to foster an environment where people feel supported and empowered to grow. Thank you for the impact you’re making to help shape the future at ADT.
5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

See reviews by: Helpful|Rating|Date|All