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      ADT

      Engaged Employer

      ADT reviews

      Poor service, Poor pay, Infighting - Account Executive ADT Employee Review

      1.0
      Aug 8, 2013
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health Benefits, decent training, not much more. They actually have very good health insurance and 401K. It was the only reason I stayed as long as I did. They do invest in training, which was sad given the rest of the system they used.

      Cons

      Commission only, overpriced product, system easy to hack and others steal your leads. Why spend $39 a month when you get much the same for $15, and you don't have someone else owning the equipment? One guy makes money there, and he knows how to go into the system and vists the leads you're guaranteed to get before you even get the report. So they've already been sold or rejected you before you arrive.

      Explore other reviews about ADT

      5.0
      Jun 12, 2026
      Sales training manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing Culture Great Benefits Package Multiple work locations including Work From Home

      Cons

      Call Center environment isn't for everyone Attendance policy is strict Work shifts may not be your first preference

      avatar
      ADT Response
      2d
      We appreciate you taking the time to share your experience as a Sales Training Manager in Indianapolis, Indiana. It’s great to hear you’ve found value in the benefits, flexibility, and overall culture, as well as the collaboration across teams. We’re proud to foster an environment where people feel supported and empowered to grow. Thank you for the impact you’re making to help shape the future at ADT.
      5.0
      Jun 18, 2026
      Patrol manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

      Cons

      Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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