Run away from the FSC - Processor I Contract Services Order Entry ADT Employee Review

1.0
Oct 4, 2013
Recommend
CEO approval
Business Outlook

Pros

Weekly pay is the only pro.

Cons

Don't ever work at the FSC in Jacksonville. They will chew you up and spit you out. No appreciation for the employees who actually do their jobs. They want you to give up your life and work overtime every week. If you don't, then you don't matter. They don't care if any employee who only works 40 hrs does more work than someone working 50 hours or more a week. At of all the mangers only two are worth anything. Most of them are too worried about their own careers and their bonuses to care about their employees. So take my advice DO NOT work at the FSC in Jacksonville.

Explore other reviews about ADT

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing Culture Great Benefits Package Multiple work locations including Work From Home

Cons

Call Center environment isn't for everyone Attendance policy is strict Work shifts may not be your first preference

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ADT Response
3d
We appreciate you taking the time to share your experience as a Sales Training Manager in Indianapolis, Indiana. It’s great to hear you’ve found value in the benefits, flexibility, and overall culture, as well as the collaboration across teams. We’re proud to foster an environment where people feel supported and empowered to grow. Thank you for the impact you’re making to help shape the future at ADT.
5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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