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      ADT

      Engaged Employer

      ADT reviews

      always cutting costs - Alarm Technician ADT Employee Review

      1.0
      Jan 25, 2014
      Alarm technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      I liked most of the employees I've worked with, and I like providing security to families. There's a 401(k) matched by the company, and pretty good benefits.

      Cons

      You can only advance if you're willing to put in a lot of hours. I'm talking 12+ hours a day as a technician. there's an extremely high turnover, so you don't get the support you need as a field technician. New hires on dispatch are a joke and don't understand the business. Managers don't provide enough training for complex installs and so you have to solve all your own problems via trial and error.

      Explore other reviews about ADT

      5.0
      Jun 12, 2026
      Sales training manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing Culture Great Benefits Package Multiple work locations including Work From Home

      Cons

      Call Center environment isn't for everyone Attendance policy is strict Work shifts may not be your first preference

      avatar
      ADT Response
      1d
      We appreciate you taking the time to share your experience as a Sales Training Manager in Indianapolis, Indiana. It’s great to hear you’ve found value in the benefits, flexibility, and overall culture, as well as the collaboration across teams. We’re proud to foster an environment where people feel supported and empowered to grow. Thank you for the impact you’re making to help shape the future at ADT.
      5.0
      Jun 18, 2026
      Patrol manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

      Cons

      Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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