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      ADT

      Engaged Employer

      ADT reviews

      Run! A constant revolving door. - Sales Representative ADT Employee Review

      1.0
      Apr 5, 2014
      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I'm still asking myself the question and trying to come up with something. Unfortunately just a waste of time.

      Cons

      They will own you 24/7. No training,no help,no leads! You constantly feel embarrassed when your customers are treated horribly when they seek help from the 800 number for billing or other concerns. It will be up to you to get customer help. Lots and lots of work you will not get paid for! 100% commission pay with little to no leads. And if you're not running appointments you are cold calling or knocking doors which you are not paid for. You have to do a call night 1 to 2 times per week just cold calling for 4-5 hours at a time.

      Explore other reviews about ADT

      5.0
      Jun 27, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is a lot of diversity. I love the team I am on. My manager is amazing and helps me improve myself with the company. We have different types of Bergs that I am part of the disabilities. Love to meet different people in the company that I would not have met before.

      Cons

      Customers can be very nasty at times, but with a kind word on your side can make a difference.

      5.0
      Jun 18, 2026
      Patrol manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

      Cons

      Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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