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      ADT

      Engaged Employer

      ADT reviews

      It once was a good company to work for. - Service Team Manager ADT Employee Review

      1.0
      Aug 14, 2014
      Service team manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are a lot of good people that still work there. Some of the finest people I have ever had the pleasure to know.

      Cons

      The past two or three years have been miserable for most employees. The installation technicians fear a reduction in pay, the sales reps turnover to the point where admin staff don't even bother to learn their names, Service department is underfunded, under-trained, understaffed, and under appreciated. Operation Managers lack the empowerment to make smart decisions and they are punished for making conscious decisions without Area or regional approval. While corrupt employees with personal agendas quickly rise up the chain of command despite multiple HR complaints against them.

      Explore other reviews about ADT

      5.0
      Jun 27, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is a lot of diversity. I love the team I am on. My manager is amazing and helps me improve myself with the company. We have different types of Bergs that I am part of the disabilities. Love to meet different people in the company that I would not have met before.

      Cons

      Customers can be very nasty at times, but with a kind word on your side can make a difference.

      5.0
      Jun 18, 2026
      Patrol manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

      Cons

      Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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