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      ADT

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      ADT reviews

      It once was a good company to work for. - Service Team Manager ADT Employee Review

      1.0
      Aug 14, 2014
      Service team manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are a lot of good people that still work there. Some of the finest people I have ever had the pleasure to know.

      Cons

      The past two or three years have been miserable for most employees. The installation technicians fear a reduction in pay, the sales reps turnover to the point where admin staff don't even bother to learn their names, Service department is underfunded, under-trained, understaffed, and under appreciated. Operation Managers lack the empowerment to make smart decisions and they are punished for making conscious decisions without Area or regional approval. While corrupt employees with personal agendas quickly rise up the chain of command despite multiple HR complaints against them.

      Explore other reviews about ADT

      5.0
      Jun 12, 2026
      Sales training manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing Culture Great Benefits Package Multiple work locations including Work From Home

      Cons

      Call Center environment isn't for everyone Attendance policy is strict Work shifts may not be your first preference

      avatar
      ADT Response
      4d
      We appreciate you taking the time to share your experience as a Sales Training Manager in Indianapolis, Indiana. It’s great to hear you’ve found value in the benefits, flexibility, and overall culture, as well as the collaboration across teams. We’re proud to foster an environment where people feel supported and empowered to grow. Thank you for the impact you’re making to help shape the future at ADT.
      5.0
      Jun 18, 2026
      Patrol manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

      Cons

      Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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