Cautious Optimism -- Check - Anonymous employee ADT Employee Review

3.0
Feb 24, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Large company with well-known brand; industry leader; financially strong. Senior leadership, particularly CEO Naren Gursahaney, are seasoned, visionary and know the business well--for the most part, are also very approachable to employees. Competitive salaries and benefits packages; corporate headquarters building in Boca Raton has a lot of nice amenities, such as fitness center, on-site spa, chiropractic, doctor, hair salon,dry cleaning, and car wash services. Building is clean and new, with nice cafeteria and parking garage. Overall, the company supports employee involvement in community services such as Habitat for Humanity and the Susan B. Komen Race for the Cure.

Cons

Lots of changes in the last few years with the split from parent Tyco International to become a separate publicly-traded company. ADT went through a few bad quarters in late 2013/early 2014 due to a number of factors that created the perfect storm: unforeseen negative financial performance, turnover in a few of the key executive positions, and stock devaluation resulting from a hedge fund that bought a controlling interest in 2012 and then dumped all stock at one time. Consequently, the company went through a few rounds of layoffs. They are also coming out of a two-year non-compete agreement with Tyco, in which the two companies may be directly competing with one another for commercial accounts. Long term, ADT also faces competition from larger phone and cable companies, as well as smaller, nimbler niche/technological players. ADT has a fairly active acquisitions program, but could also possibly be an acquisition target themselves down the road. Corporate jobs could be in jeopardy if that is the case. In general, the company could do better with its pay scale for some key positions (such as field sales), as well as provide more employee development / training opportunities and hire managers who actively support their employees' desired career moves within the company (regardless of tenure). Lastly, in several departments, the work/life balance could be better (e.g. people work while eating lunch at their desks, no or few breaks, long hours are expected, etc.).

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Pros

Great pay and love my managers

Cons

Nothing the work is easy and great

5.0
May 20, 2026
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Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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