Area Sales Manager - ASM (Area Sales Manager) ADT Employee Review

2.0
Jan 19, 2016
Recommend
CEO approval
Business Outlook

Pros

Name recognition is huge with ADT. Customers are familiar with the branding. Home automation with PULSE and NEST products has improved.

Cons

Marketing consistently misses on appointments per rep commitment. Sales rep training process lacks structure and managers aren't disciplined enough to be able to manage the new reps as well as tenured reps. Reps and technicians work evenings/weekends but management is hard to get ahold of during these times. Commission structure for reps is behind the times. It is a straight commission role with no base so many of the reps are not experienced reps. Technicians are hourly so many "sit" on the job and milk the clock

Explore other reviews about ADT

5.0
Feb 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and love my managers

Cons

Nothing the work is easy and great

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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