Heavy Micromanagement, Company is still learning how to operate in a remote setting - Virtual Install Technician ADT Employee Review

3.0
Mar 27, 2025
Recommend
CEO approval
Business Outlook

Pros

This is a WFH position

Cons

Heavy and unnecessary micromanagement, no growth, pay rate and raises are not sufficient. Burdened with unhappy customers and terrible ADT policies that are not good for customers.

Explore other reviews about ADT

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

There is a lot of diversity. I love the team I am on. My manager is amazing and helps me improve myself with the company. We have different types of Bergs that I am part of the disabilities. Love to meet different people in the company that I would not have met before.

Cons

Customers can be very nasty at times, but with a kind word on your side can make a difference.

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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