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      ADT

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      ADT reviews

      This was the worst job I have ever had - Virtual Technical Support ADT Employee Review

      1.0
      Mar 27, 2025
      Virtual technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      A good amount of time off. Work remote

      Cons

      The job was very stressful in itself, but then you may have 2 or 3 people sending you messages while you are trying to help someone asking when you will finish. I am very customer oriented and to do a crappy job just to close my ticket is not for me. Some of those people were elderly and it took a lot of extra time dealing with them. It took so long for people to get in by calling, that they waited until they had multiple issues before they would even call. I was one of the higher ticket closers, so i am not even sure how they treated the people that couldn't keep up.

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      5.0
      Jun 12, 2026
      Sales training manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing Culture Great Benefits Package Multiple work locations including Work From Home

      Cons

      Call Center environment isn't for everyone Attendance policy is strict Work shifts may not be your first preference

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      ADT Response
      4d
      We appreciate you taking the time to share your experience as a Sales Training Manager in Indianapolis, Indiana. It’s great to hear you’ve found value in the benefits, flexibility, and overall culture, as well as the collaboration across teams. We’re proud to foster an environment where people feel supported and empowered to grow. Thank you for the impact you’re making to help shape the future at ADT.
      5.0
      Jun 18, 2026
      Patrol manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

      Cons

      Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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