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      ADT

      Engaged Employer

      ADT reviews

      Good and bad - Strategic Account Advisor ADT Employee Review

      2.0
      Apr 4, 2025
      Strategic account advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule, can be great pay

      Cons

      Company is completely focused on phone sales, bypassing the skilled professionals in the field. Focus is on selling low profit installations with low monthly monitoring margins, and then paying the technicians high commission to upsell. Focus is not on reoccurring revenue. Abandoning existing customers and tenured professionals who made the company much more profitable than the current model.

      Explore other reviews about ADT

      5.0
      Mar 24, 2026
      Sales & training manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance People Trust

      Cons

      Mid pay Highly agile company can create lots of necessary changes

      5.0
      Jun 18, 2026
      Patrol manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

      Cons

      Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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