DO NOT work for this company, they are ripping you off! - House Cleaner Absolute Domestics Employee Review

Hi, Thank you for taking the time to share your feedback on Glassdoor. We always value honest reviews as they help us improve our service and support to our cleaners. I'd like to clarify a few points mentioned in your review: Training Orientation: We do offer cleaner training orientation days in multiple states. However, it's possible that these locations might not be within a convenient radius for all our cleaners. We're continuously working to expand the reach of our training programs to accommodate more of our contractors, and are looking to offer online orientations in the coming months. Agency Fee and Insurance Costs: Regarding the agency fee and insurance costs, there seems to be a slight misunderstanding. The agency fee is actually $22-$23 per hour, not $24, and this fee is paid by the client, separate from the contractor's hourly rate. As for the insurance, it is $2 per job, not $4. This insurance provides our contractors with public liability and personal accident coverage, a benefit not commonly offered by other agencies. If a cleaner were to obtain this insurance independently, the cost would be considerably higher. Hourly Rate and Earnings: Even after deducting the insurance cost from the payment, our cleaners still receive an hourly rate that is above the award wage for cleaners. We understand your concerns regarding net earnings after considering expenses like cleaning tools, travel, and tax. We are constantly looking for ways to ensure our contractors are fairly compensated for their hard work. Handling of Fee Payments and Support: We understand your concerns regarding the handling of late fee payments and the level of support provided. We aim to maintain a fair and supportive environment for all our contractors. Your feedback is crucial for us to review and improve our processes in this area. We are sorry to hear that your experience did not meet your expectations, and we are committed to making improvements based on your feedback. Our goal is to ensure a positive and supportive working environment for all our cleaning contractors. If you have any further concerns or suggestions, please feel free to reach out to our support team. We're here to help! Kindest Regards, Absolute Domestics