Pros
-database easy to use and set up schedule -admins add driver time, rest break, and lunch so no need to add those appointments -Google is used for everything so it’s accessible -easy to get hours at first -remote work at home -easy to share and set up telehealth using Google meet -no HR just main owner to call the shots
Cons
-poor communication across management when transitioning cases or resolving conflict -lack of accountability when handling conflicts -favoritism -weird toxic culture. -policies and welcome packets are non existent -Cancellation policy for client is not clearly stated -mid tiers have bulk of hours but need more support -QA for billing to check in with staff to make sure they are supported. -team meetings or consults before team transitions -no HR just main owner to call the shots so get on her good side.