Pros
- KPI incentives implemented due to work from home initiative, which include regular monthly bonuses if within a certain threshold - Other random "bonus" incentives received on birthdays, christmas, etc - Once a year team building events, free food and free activities - Once or twice a year company "hangouts", free food and free activities - Free friday lunches (precovid) - Free coffee (precovid) - Free snacks (occasionally, and also precovid)
Cons
- No PTO and penalized/guilt tripped when time off is taken - Vacation time is doled out on each cheque, instead of stored by the company to be used by employee at a later date to ensure employee has paid vacation (future job listings may state "paid vacation" but it's only paid if you can afford to save it) - Policy unevenly distributed across departments, what one department get's away with, another get's penalized for - Inappropriate task delegation between employees and management. CSR's often pushed back against from management to deal with an issue that should be dealt with by management - Incompetent management, management team seems to only be around to make money and attend meetings, often asks questions about tasks given to them by their team instead of reading and informing themselves of said task that was given to them - No promotion/raise opportunities. Management says they've given raises. What they mean is that the company has given raises to some people, just not to you. Management makes no opportunities to meet with you on a regular basis to discuss the potential of a raise. - KPI program is built upon an expectation of perfection. Company does not allow for ANY mistakes within the KPI program, or else your integrity, commitment to the company, and your work ethic is called into question. You will be told you need more training if something happens even once, and brought back into the office for said training. - Product training is not provided in a timely fashion, and also does not address the basic things required to help CSR's do their job, which includes troubleshooting with customers when equipment is not working. How are CSR's to troubleshoot when they don't know how an AC works. - Mandatory 6-8 hour weekend shifts which mean a 6 day work week and mandatory overtime due to management oversite. Management was unable to hire weekend CSR's in time, told current CSR's we'd be doing weekends temporarily. That was in 2020. We're still forced to do mandatory weekends, but as of May 2022, we were provided a day in lieu of this. - Management asks for feedback through various anonymous surveys. Doesn't address criticism presented in surveys. - Management introduced 90 day check ins, and then immediately forgot about them after the 1st one. - Very little opportunity to move up in the company. Company would rather hire externally than verify if their current employees would be suited for a role, or see if their current employees would be interested in a new role. - Management advised that employees would be able to work from home and that we would not be coming back into the office. Recently advised that certain office staff would be returning to the office permanently with no hybrid schedule, with no real reason given other than "because we said so".
