Pros
Generally a good staff. Cool customers, and good vibe when not too busy.
Cons
The Covington location is chaotic. The "leadership" lives and dies by the cult of the owner, and don't have lives outside of work. That's their choice, but shouldn't be imposed on others who have families and activities outside of work. They have no host or seating system; customers linger in aisles and hover over tables waiting for tables. Kitchen conditions are inhumane. Way too hot in warmer months; totally exploit immigrant kitchen staff. No one does expo in the kitchen; they seem to think they have a better way. There is no better way. They use several different and redundant reporting systems. Many managers play favorites, allowing some employees to get away with anything, while strict with others. This place really needs to figure out what it wants to be when it grows up. The philosophy they espouse is lovely, but falls apart in day to day operations. Need professionals on staff, not sycophants.