Ottima - Customer Service Albacall Employee Review

Good company culture and transparent hiring process.

Not many opportunities for promotioms

One of the greatest things about Albacall is the team working environment and its focus on achieving results collectively as a team. The management is very supportive and they constantly brainstorm ideas with you on how to improve things. They do appreciate honesty and hard work and they tend to make their decisions on a meritocratic basis. One of the greatest things about Albacall is that they guide you on how to become a better leader and constantly invest on you in trainings that enhance the importance of working as a team and focus on the improvement of the skills that are crucial to be a successful leader and a better person. It's also a great opportunity for students due to their flexible working hours giving the chance to everyone to choose between part-time and full-time contracts.

There are no seats for Team Leaders and they're supposed to do all the work standing which can be painful; especially if you're working long hours, which can happen very frequently since Albacall is heavily understaffed, which in some instances causes a domino effect by putting more pressure than necessary on the phone representatives who are in the front line and are not necessarily prepared or trained properly to deal with these kinds of situations.