Difficult place to work - Customer Service (CSR) All West Communications Employee Review

- Management are all family and/or friends - Calls are recorded and randomly pulled for “coaching” to which they have an outdated system for scoring them on. - You get errors on service orders and that % goes against you every month, sometimes even when someone else changes your order you still get docked points. - Concerns go in one ear and out the other - There are people in management who have absolutely no experience or training whatsoever. - They promote based on who is willing to be the biggest pet. - Absolutely zero flexibility at all - Weekend and night shift required even after long term employee has been there before that requirement.