Rude customer service from management - Anonymous employee At Home Employee Review

1.0
Apr 7, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent pay. Decent discount. That's it.

Cons

Management has favorites, and will only appreciate what those workers do. The GM and co manager have an extremely difficult time saying thank you. No respect for the customers (I have actually witnessed managers purposely avoid helping a customer.) Poorly ran store. Need to start over with a completely new management team.

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5.0
Oct 20, 2025
Recommend
CEO approval
Business Outlook

Pros

- Wonderful Culture - Great perks - Opportunities for growth

Cons

- More flexibility for employees working around the holidays

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Fine enough coworkers to be around

Cons

Horrendous corporate staff. Overly aggressive marketing for customers that clearly don't seem to actually care to buy anything. 90 day no question return policy means customers buy things constantly and return them even faster. Terrible inbound freight allocation, dozens of the same item are sent on each and every truck that do not sell. Overpriced, ugly, and uncomfortable furniture that sits and fits for months on end. Corporate will tear you a new one for not getting enough customers to sign up for ad bloated emails and text marketing, while also pushing a credit card with terrible benefits from a scummy bank. Will be out of business before the end of the decade.

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