Pros
The company does appeal to a small section of small business clients who use them to manage their IT needs. You get exposure to that industry and the ability to network with many other B2B clients. That's about the only positive.
Cons
Challenges included foremost the extreme micromanagement and expectations which degraded staff morale. This began as soon as you walked in the door and a receptionist records to the second you arrived. They use this to compile reports on menial deviations of punctuality (example: Totaling 6 minutes across a week which you were late and then creating a monumental case out of it). This is all while upper management arrives to work whenever they please and without reprisal. Secondly, the company sets unrealistic sales goals and service standards. I didn't work in service but the guys there would tell me all the time how bitter the experience was and the short staffing left many unable to realistically time manage customer calls. This in turn made customers upset about poor response times and then created more stress for the service staff. The cycle would repeat with little intervention from managers to fix the problems. The sales environment had too many negative moments to outweigh any perceivable positives. I would suggest to anyone who gets hired here to use the experience for short term resume space and then use that experience to apply to a more reputable IT sales/service business.
