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      Aura

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      Aura reviews

      Love my job - White Glove Services Aura Employee Review

      4.0
      Feb 19, 2023
      White glove services
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love my hours, my co-workers and customers. Its fun and great environment. Wonderful management who value their employees. Our products is truly amazing and is helping so many people. Truly rewarding job helping people. Always learning new skills and provide great support.

      Cons

      Only thing I disagree with is QA evals of our calls. They grade your calls on things they "think" the member "might" feel, estimations ! Nothing that's concrete proof such as the customer saying they felt that way. Each agent grades differently and no consistency! This is the ONLY con to this job other than that I am truly happy!

      Explore other reviews about Aura

      5.0
      Apr 2, 2026
      Cx intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great people to work with

      Cons

      - Not a lot of people work out of the Boston office

      avatar
      Aura Response
      1mo
      Thank you for taking the time to leave a review! We’re thrilled to hear you had such a great experience during your CX internship. While we love our Boston space, our remote-first work model gives everyone the flexibility to work where they’re most impactful. This means the office is a bit quieter, but it allows us to bring together the best talent from all over! We always look forward to those moments when we do get to catch up in person. Thank you for all your hard work and for contributing to our mission during your time with us. We’re rooting for you as you take the next steps in your career!
      2.0
      May 21, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Remote working environment - Collaborative culture - Decent pay

      Cons

      Poorly managed mass layoff experience. I was informed by my manager's manager that I was affected by a mass layoff. The "funny" thing is, my own manager was not informed about it. However, during my layoff call with HR and my manager's manager, they outright lied, saying my manager was in the loop and part of the decision-making. After I had already left Aura, my manager reached out to me personally, expressing her surprise and apologizing for how Aura handled the situation. This left a bad taste and damaged my trust in the Aura leadership and culture.

      1
      avatar
      Aura Response
      1w
      We appreciate you sharing your thoughts on Aura’s remote environment. While we strive for full alignment across management during organizational changes, we recognize that perspectives can vary depending on how and when information is cascaded. We take your comments seriously as we work to ensure our processes are as clear as possible for everyone involved. Best of luck in your future endeavors.
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