Just Ok - Customer Service Representative (CSR) Avflight Employee Review

Feel as though you’re heard

Lots of work. Rewarding when successful

Majority of employees are fantastic people who come in, follow procedures and work!

Management. They have no clue what they are doing. Do you like getting your schedule 6 days in advance, works well if you never want to make plans. From the ticket counter to the gate, you’re in charge of all of it. And if something happens that shouldn’t, the accountability is placed on the supervisor and NOT the employee who made the mistake. Hope you like being in 4 places at once.They don’t know how to talk to their employees and supervisors. Speak in a very berating and degrading tone. You think you have good ideas? Let me save you some time, they don’t care and if it isn’t their idea…they won’t implement it. Zero communication. No one logs into their email and management will not make them. Management wouldn’t even give me a phone list. I had to go and ask each of my employees for their personal number to be able to contact them. Planes are incredibly dirty because they don’t wipe down the seats, or the trays. It’s pathetic. Managers will not support you or back you up. They only care when mistakes are made, not about preventing them. Do yourself a favor and skip on this company, they’ll just drag you down and suck the potential out of you! Oh the insurance sucks, the pay double sucks and the support triple sucks. Flight benefits aren’t great either.