A toxic workplace with zero real management - Customer Service Awaze Employee Review

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience felt frustrating and that you didn’t feel supported, although we do appreciate you recognising the strength of your colleagues and teamwork. As a contact centre, our teams need to be consistently available to support our guests throughout opening hours. This requires clear structure and expectations, which can sometimes feel restrictive if not managed well. We recognise the importance of balancing this with trust, respect, and open communication, and we’ve been actively strengthening our manager capability to ensure teams are supported fairly and consistently. We also want to address the comment regarding the company’s financial position. Awaze is in a strong position, having had one of our busiest summers in 2025 and with excellent forward bookings for 2026. While our industry is seasonal, the business remains stable and focused on long-term growth. We take all feedback seriously and use it to inform ongoing improvements to our workplace culture and leadership approach. We wish you the best in your future career.