Good but things to improve on - Customer Service Awaze Employee Review

Thank you for sharing your feedback. We’re sorry to hear that you left with a negative impression of your time at Awaze. We take allegations relating to security, governance and access to PII very seriously. Awaze has established policies, controls and processes in place to protect personal data, and we would encourage you to share specific details with us directly so that any concerns can be properly reviewed and investigated. Some of the details in your review do not align with how our teams and roles are currently structured, so it would be helpful to understand more about your experience and the areas you are referring to. We regularly communicate our product and technology priorities through functional updates and All Hands meetings, and we continue to invest in improving our platforms, ways of working and customer experience. As Europe’s largest managed vacation rentals business, we care deeply about the quality of our inventory and the experience of our guests, owners and colleagues. We’re sorry to hear that your personal experience did not reflect the standards we aim for, and we hope any concerns at the time were raised through the appropriate channels so they could be investigated. We would welcome the opportunity to discuss your comments in more detail. Please contact Fiona in the HR team so that we can look into the points you’ve raised.