Pros
The people on the ground floor are great. Everyone at the staff level got along and worked well as a team. You'll get to work with a wide variety of products and gain exposure to just about anything that could possibly go wrong inside of Amazon. It's a typical agency experience; lots of exposure & skill building in a short amount of time. All employees are 100% remote. The company really has remote work down to a science and they provide all the technology you'll need to get your job done.
Cons
Turnover is a huge issue and management seems to have a different 'excuse' for every employee that leaves. For instance "they received an offer that was just too good to pass up" really means "they were job searching and finally found something better". Or "management couldn't make changes as fast as they wanted" actually means "we got caught in a bad business practice and weren't willing to change". Or "we're experiencing COVID related changes" is code for "yet another person has left our company and we don't want to admit it". In the last two years or so the company has lost 9+ people; and considering the core staff (not including management or part-timers) usually hovered around 10-15...that's a significant percentage. Management and their friends/family seem to think it's a great place to work; but the numbers show that many employees end up thinking otherwise. There's also a revolving door for clients. Most people are sold on a 3 month contract; knowing darn well that they can't meet KPIs in that short amount of time. So clients are faced with the decision to consider the investment a sunk cost, or extend their contracts. Most try extending at least once - and the company is then able to boast a 90%+ renewal rate! In addition, teams are frequently overloaded with work. It was not uncommon to have 40+ accounts assigned to a single team (where most agencies have teams managing ~10 or so). New client accounts were piled on regardless of actual capacity, and then left to receive less than stellar service. It was no surprise that clients left at the rate they did. Even worse, management never seemed to care enough to stop taking on new accounts. "It's going to get worse before it gets better" was a phrase we knew all too well. In addition to the workload leading to poor client service, it led to employee burn-out. The company LOVES to talk about how they operate on a 4 day work week; but it's not really a benefit when you're working 45-50 hours and cramming it into 4 days. The higher you go in the company the less they know about Amazon. Those at the top are also responsible for sales and admittedly know the least about Amazon of anyone in the entire company. Even worse they hire their buddies who also have zero Amazon experience. It's no surprise that AD onboards clients that have absolutely no business selling on the platform. When the staff confronted management about this, they would continuously hear "we're were working to correct the issue" but until sales people actually understand what they're selling (Amazon consulting services), the problem will remain the same. Personally, I was really intrigued by the companies core values, and was sold on the idea that they don't just post the values on a poster somewhere...but that they really do live and breath them. That couldn't have been farther from the truth. Customer Service First was something the staff often joked about - because as soon as a client was out of minutes in their account (EVERYTHING is tracked down to the minute) we were told to cut the client off. They had a question? Too bad - out of minutes! They needed help with a fix that would take 10 minutes? Oh well! They'll need to purchase a minimum of 10 hours if they want the help. Project Managers would end up fudging their time reports to help out clients, and it quickly became a culture of having to lie in order to do the right thing. Create Raving Fans was another core value that was never lived up to. If a client had a problem with something we did, we were told to justify our moves and fight so that we wouldn't have to credit the client. I was told several times after a mistake was made, that we should try to cover it up instead of openly admitting what happened. When I said I wasn't comfortable with that, I was told I didn't have Awesome Dynamic's best interest at mind and that I needed to place my loyalty with the company first, not with the client. Management seems to miss the fact that doing the right thing for a client is ALWAYS the right thing for the company. Lastly, don't work here unless you love micromanagement. Upon being hired you'll be told how much autonomy and flexibility you'll be given, but it's simply not true. Everything you do will be under a microscope and it all comes down to how many minutes you bill your clients.