Happy to leave - Virtual Assistant BELAY Employee Review

3.0
Sep 30, 2020
Recommend
CEO approval
Business Outlook

Pros

You're in control of applying to engagements that fit your wants

Cons

There were a few times I really felt burned by the CSC's. The first time was getting overlooked for an interview because I was going on vacation with my family. They are so set on filling a position right away (they must have some sort of pressure from management because it was obvious across the board), that they passed on me because I wouldn't interview during my vacation (but couldn't wait a few days because THEY were going on vacation...so why do I have to make the compromise when they wouldn't?!). Another time, someone called to "check on me" during COVID and I had read so many reviews about how they are so family focused and care so much about their contractors, so I shared that I was doing okay but my husband was deployed so it was tricky! The next thing I knew, my contract was put on hold without even telling me. There are a few other things that happened that rubbed me the wrong way that I was happy to part ways. My biggest take away is don't be fooled, they are out for their quotas and on a strict timeline and are not as sincere as they appear.

avatar
BELAY Response
5y
Thank you for taking the time to leave this review. We are sorry that you feel you had a negative experience with us. Oftentimes, when clients come to us, they are already overwhelmed and in need of help as quickly as possible. We do our best to pair them with the strongest match as quickly as we can so that the client can start to feel that relief and help they were in search of. We do our best to match people (both clients and contractors) as quickly as we can while also being mindful and purposeful in that matching process. When the first concerns of COVID arose, we put contracts on hold to encourage our contractors who did not have any clients at that time. We did this so that our contractor community knew that we were not looking to terminate anyone as a reaction to COVID. We called and contacted every single one of our nearly 900 contractors because we care about them and because we wanted to make sure everyone was okay. BELAY is here to serve our clients and our contractors and we work very hard to do both. We hope that you are able to find an option that works better for you, and we appreciate the time you dedicated to clients while you were here. We truly wish you all the best in what has been a hard year for all.

Explore other reviews about BELAY

5.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay! Flexible Hours! Great Support! It is a truly remote job meaning you can be anywhere while working as long as it’s professional. I hope I have many, many more years with this GREAT COMPANY!!

Cons

None that I can think ok

avatar
BELAY Response
1mo
Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!
2.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Somewhat Flexible Work from Home

Cons

Low Pay Clients pay Belay $50-$60/hr for Virtual Assistant but they don't know that Belay is only paying the VA $20/hr so they expect $60 attention. High expectations and desired attention for very low pay. VA's are in contract with Belay. So if one of their engagements want them to work for them to work for them full time outside of Belay they have to buy out the VA'a contract with Belay that could be up to $20k. If the engagement can't afford to do that they have to wait 2 years after their contract and after the VA's contract ends with Belay.

avatar
BELAY Response
3w
Thank you for taking the time to share your experience and for partnering with BELAY. We’re glad to hear that the opportunity to work remotely was a positive part of your journey, as flexibility and access to meaningful work are foundational to our model. We also appreciate your honest feedback regarding compensation. Client needs and scope of work vary widely, and those factors directly influence role expectations across engagements. BELAY’s role is to thoughtfully match contractors with clients whose needs, complexity, and investment align with the contractor’s experience and preferences, while also providing support beyond placement alone. Our model is designed to reduce many of the challenges independent contractors face by handling client acquisition, vetting, matching, contracts, invoicing, and collections, allowing contractors to focus on delivering excellent work rather than managing backend logistics. That said, we recognize that compensation expectations evolve and that market conditions continue to change. We regularly review the pay rate of our contractors to ensure it reflects both client demand and the value our contractors bring. Contractors are also encouraged to bring any concerns regarding their pay rate directly to their BELAY Talent Specialist. We’re grateful for your feedback and for your partnership with BELAY. Input like this helps inform ongoing improvements as we work to create sustainable, mutually beneficial partnerships for both contractors and clients. Warmly, The BELAY Team
See reviews by: Helpful|Rating|Date|All