It’s sad what has happened here - Anonymous employee Bank First Employee Review

CEO - it’s all about her personal agenda for what she does next. Use people and then turns on them when they won’t take the fall for what she orders them to do. Everyone gets pushed under the bus by her. Board - completely unaware or unwilling to remove the CEO that they selected. They have been asked by current and former staff so many times to investigate but they don’t. Attrition - whole former executive team is gone and turnover in new team. Almost entire next layer of management gone and similarly replacements have turned over. It goes further down in the same way. When you have people who have been the soul of the company, lauded by both old and new management, leave without a job to go to, is there a bigger warning sign. No care for customer - despite the CEOs words, the actions show no care. Staff added in finance and risk (mainly because all the people have left and they need more to cover the work as no knowledge) and reduced in customer areas to the point there’s always apologies to customers about wait times etc. Inexcusable bad management - CEO kept pushing everyone to grow lending (to have a proof point for the board) that warnings of a lack of funding to make those loans was not heeded by her. It got so bad that staff had to call customers and say their loan that was approved now wasn’t as the bank couldn’t settle them. CEO nowhere to be seen when staff had to do this.