Pros
I genuinely feel lucky to work here. From day one, I felt supported by the entire delivery team – from my Senior Skills Coach and Team Leader right through to the Head of Delivery. It’s a really friendly, collaborative culture, and even though we work remotely, it never feels like you’re on your own. We’re trusted to manage our own caseloads and have the autonomy to tailor support for our learners, which makes a huge difference. There’s also a fantastic Learner Engagement Team who step in with specialist support when needed, which takes the pressure off and ensures learners get what they need.
There are regular rewards too – every month three Skills Coaches are recognised with a generous Amazon voucher for going above and beyond, which really boosts morale. Equipment and IT support are spot on, and there’s a genuine drive to keep improving things – whether that’s through new resources, smarter tools, or better systems for learners and staff. What stands out most is the leadership – human, approachable, and open. You’re never made to feel silly for asking questions or suggesting something new. Even meeting the MD in the first week is such a thoughtful touch.
Cons
The only downside is a very small minority in the team who seem set on seeing the negative in everything – it doesn’t reflect the wider culture, but it can bring the mood down. Honestly, it’s a great place to work – and if people don’t recognise that, they’re probably better off elsewhere.