Repetitive with no promotion prospects - Craft Beer Advisor Beer52 Employee Review

1.0
Nov 12, 2020
Recommend
CEO approval
Business Outlook

Pros

You get a 8 box of small cans of beer every month.

Cons

You will take about 80 - 100 calls a day saying the exact same sales pitch over and over. Anytime you spend off the phone is scrutinised by management. There is no training or support from management, the call centre staff have to support each other. We are then criticised for not being on the phones when we're helping new starters. The commission is constantly being reduced so staff are making less and less every month. Just in the time ive have been with the company the average comm has gone done by 30% which is huge with the low base pay. They never look to staff in the call centre team for promotions so you will be stuck for months saying the same pitch over and over until you quit. The company will falsify good reviews to make them look better, and staff morale is at the lowest ive seen it.

Explore other reviews about Beer52

1.0
Feb 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Free beer Working from home

Cons

Minimum coaching beyond initial,training No feedback on calls For context, I worked on the phones for around 2 weeks beyond training Target was 130 retentions, I consistently made 6 a day. 20 working days = almost target not bad for brand new...so I thought I was pulled in to a meeting completely unexpected and told I was being finished up for performance despite no indication my performance was not good enough. They had around 80 or so staff and were intaking around 30 across 3 training groups when i started. I believe they did this and then let a lot of us go once their peak time had passed ( pre xmas/blqck friday) I bought a computer for this job I could not afford and was very disappointed with how I was treated

3.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team Regular incentives Uncapped commission

Cons

Soul destroying job No opportunity for other tasking

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