This could have been 5 stars - Senior Underwriter Better Employee Review

2.0
Dec 2, 2021
Recommend
CEO approval
Business Outlook

Pros

My direct manager was fantastic and encouraging. Training was fast and I was able to begin production in less than 3 weeks. System is innovative.

Cons

They make a big deal about culture and the value they put on their employees, but it appears we were seen as an expense on their balance sheet. I was out of training early, independently producing all the work that was given to me (including coverage files), told by my manager that they were impressed and so happy by my work that they saw future leadership in multiple checkins, then let go with 15% of their staff citing performance. With a hire when planning to fire management style, how can Better.com expect to retain or attract top talent? How can a consumer trust a company that treats their employees this way? Just be wary, they recruited me hard to come to Better.com before this. Poor planning by senior management and I would bet they will do this again.

Explore other reviews about Better

5.0
Jul 18, 2025
Recommend
CEO approval
Business Outlook

Pros

It was a great working experince

Cons

People smelled bad and had issues with deoderant

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Better Response
8mo
We’re thrilled to hear that you’ve had a rewarding experience and appreciated the collaborative, growth-oriented environment. At Better, our core values—customer focus, empathy, a drive for execution, strong work ethic, bold innovation, and genuine enthusiasm—are what fuel our continued growth and success. We're glad these values resonated with you during your time here.
2.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

The only reasons I'm giving this review two stars instead of one is because they occasionally will cater lunch to the office. They also offer full health insurance benefits, although premiums increased at the beginning of '26.

Cons

-5 days in-office, 9am-6pm with a one hour unpaid lunch. You clock in/out. -On the phone literally all day. You make 250-400 outbound dials to potential leads every day. -The job itself is easy (you get $5 for every customer you transfer over to a Loan Officer, plus there are bonus accelerators), but folks will get PISSED off. Better's cadence to a lead is multiple phone calls in a single day, so people will take their anger out on you -Job expectations and procedures change on a dime -You are required to work two, 4-hour weekend shifts per month. Sign ups for these shifts are first come first serve, so you better hope that you get the ones you want if you have plans. -Pay is low -You're honestly just a name on a spreadsheet here. -If you aren't looking to become a Loan Officer, this isn't the role for you.

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