Terrible, terrible toxic company - Customer Service Representative BiGDUG Employee Review

Decent culture, flexible working allows for working from home

High stress and workload. No clear company strategy or direction. Leadership do not keep promises

People on the ground doing the work

Employed to manage a team and implement changes/improvements but controlling manager would not allow this. Micromanaged, negative feedback on all suggestions. Even had a suggestion list which was filled in, told that the list wasn’t for that ( for suggestions) controlling. Made huge strides with the team, employee satisfaction survey showed a huge improvement. I got a well done from HR, but my management did not acknowledge this in any way. Manager had no people skills or empathy, her words, yet didn’t allow me to do my job. She talked the talk and was very good at that! Also had an history of firing people who didn’t fit in with ‘her’ vision, ie had a brain and wanted to make positive impact by treating the team like people not robots. Hybrid working but new staff forced to go in more than staff already there, this caused tension and affected morale in the team. Manager couldn’t understand why. Avoid finance if you value your mental health!