Pros
Great variety of responsibilities, enjoyed helping customers, casual office setting, typically busy all day.
Cons
Complete Lack of support from Regional Manger - when asked for assistance to make improvements I got the "Call me, I'll handle it" comment. Which was of no help at all since he was impossible to reach even when there was an emergency at his store location . I needed real input and support to improve processes that required motivating coworkers to be accountable for their daily scheduled jobs, because there had been many complaints about the auto tech never showing up on remote jobs, bringing the wrong parts, and redo's. I pushed back for a better answer and basically the very next day applications for my position began to roll in over the fax. Either he didn't like being challenged or he just didn't care about the declining customer satisfaction.